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THE 3 PILLARS OF CUSTOMER EXPERIENCE

80% of companies believe they deliver a "superior experience" to customers, but only 8% of customers agree.*

We think about Customer Experience a little differently at CloudCherry. It affects the way we build our product, and how we work with our clients. Our perspective on modern Customer Experience Management is why Gartner named us a 2017 Market Leader in Voice of Customer solutions*

3 Pillars Overview

Successful brands build their CEM program on three essential pillars:

  • Measuring CX across the Customer Journey
  • Gaining a 360 view of the customer
  • Becoming Predictive and Proactive

Download our free e-book to learn how your company can use the three pillars framework to bring your customer experience into the 21st century.

*Bain & Company Report Surveying the customers of 362 companies 

*Gartner, Market Guide for Voice of the Customer Solutions

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